Micali, Jim [MC1986]
Operations Executive; Managing Change, Transforming Business
Manhattan Beach, California (Greater Los Angeles Area)
An entrepreneurial leader with proven hands-on operations management across multiple service & manufacturing industries with an innate ability to quickly assess the current state, strategize a vision & tactical plans and motivate a team to execute flawlessly. Highlights include:
• Regulatory Compliance: Managed 70+ regulatory & investor audits including FNMA, FHLMC, GNMA, HUD, MHA-C, OCC and USDA with 100% satisfactory rating and 95+% on time remediation for a Fortune 100 National Mortgage Servicer.
• Service Operations Improvement: Increased payment accuracy to 92%, reduced cycle time by 67% and reduced annual expenses by $4.9MM for a Fortune 500 third-party insurance tracking company.
• Managing Growth: Managed the build-out and start-up expansion into 4 domestic service centers totaling 100,000+ sqft and supporting 800+ FTEs for the a Fortune 500 National mortgage originator.
# – # – # – # – # 2012-Dec-18 @ 17:01