JLINKEDIN: Berrios, Peter [MC2008] CSOC Supv at Alice USA



Berrios, Peter [MC2008] 
Customer Service Operations Center Supervisor at Alice USA
Bronx, New York


Highly experienced leader with 11 years of experience providing customer support in a busy contact center environment for a major Telecommunications Company. A self-motivated professional with expertise working in high pressure and competitive environments. An articulate communicator with the ability to motivate others through leadership and strategic planning. Seeking a leadership role with an organization where I can enhance productivity and apply my core competencies such as: strategic planning, attention to details, team building, budget management and leading management team.

Selected Areas of Expertise:

  • Call Center Management
  • Skills Based Routing
  • Genesys Administrator
  • Business Continuity & Vendor Management
  • Workforce Management
  • Aspect eWFM and Aspect Empower
  • ACD/IVR Management
  • Team Building, Leading, Mentoring & Motivating
  • Lean Management
  • Continuous improvement
  • Call Center Flow & Routing Design 
  • Operations Planning 
  • Cost Reduction / AvoidanceExecutive
  • Leadership Presentations 
  • Process & Performance Improvements
  • Six Sigma White Belt

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